Shipping & Returns

Oct 19, 2017

Introduction

Welcome to Creative Concepts, your go-to destination for exceptional home and garden interior design solutions. In this section, we would like to provide you with detailed insights into our shipping and returns policy, ensuring a seamless experience for all our valued customers.

Shipping Information

At Creative Concepts, we understand the importance of reliable and timely shipping. Our team works diligently to deliver your orders efficiently, ensuring each item reaches its destination safely. Whether you're purchasing a new set of furniture or delicate home decor pieces, we take utmost care in packaging and handling.

Our shipping rates are calculated based on various factors such as the weight, size, and shipping destination. We offer both domestic and international shipping options, allowing us to cater to customers worldwide. Rest assured, we partner with trusted shipping carriers to ensure a smooth and secure delivery process.

Domestic Shipping

For domestic orders, we strive to process and ship your items within 2 business days after receiving your order. Depending on your location, the estimated delivery time may vary, typically ranging from 3-7 business days. You can track your shipment using the provided tracking number to stay informed about its progress.

If you require expedited shipping or have any specific delivery requests, feel free to reach out to our dedicated customer support team. We are here to assist you and accommodate your shipping needs as much as possible.

International Shipping

For our international customers, we offer affordable and secure shipping options. The shipping duration will vary based on your location, customs clearance procedures, and other external factors. Please note that any additional customs duties, taxes, or fees imposed by your country are the sole responsibility of the recipient.

Should you require further assistance or have specific inquiries regarding international shipping, please don't hesitate to contact us. We have experience shipping globally and strive to make your shopping experience as effortless as possible.

Returns & Refunds

We want you to love every purchase from Creative Concepts. However, if you are not completely satisfied with your order, we have a hassle-free returns policy in place.

If you receive an item that is damaged, defective, or not as described, please notify us within 7 days of receiving your order. Our dedicated team will guide you through the return process, providing detailed instructions on how to proceed.

Returns Process

  1. Contact our customer support team within 7 days of receiving your order, explaining the issue.
  2. We will guide you through the necessary steps, which may include providing photographs or supporting evidence.
  3. Once we validate the return, we will issue you a Return Merchandise Authorization (RMA) number.
  4. Securely pack the item in its original packaging along with all accessories and the RMA number.
  5. Ship the package back to us using a trusted carrier with a tracking option.
  6. Upon receiving the returned item, our team will inspect it to ensure it meets the required conditions.
  7. If approved, we will process the refund if applicable or offer a replacement depending on your preference.

Customer Satisfaction Guarantee

At Creative Concepts, we are committed to providing exceptional products and services. We want you to be fully satisfied with your purchase, and we take pride in our customer satisfaction guarantee.

If you have any concerns or queries regarding your order, our dedicated customer support team is available to assist you promptly. We value your feedback and are always here to address any issues that may arise.

Conclusion

Thank you for choosing Creative Concepts for your home and garden interior design needs. We hope this comprehensive shipping and returns guide has answered your questions and provided all the necessary information. Should you require any further assistance, feel free to contact us. Your satisfaction is our top priority, and we look forward to serving you with our exceptional products and services.

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Nov 19, 2023
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